Terms and Conditions

These services provide you with a comprehensive banking experience that saves you time and effort, through the ability to execute a wide range of remote banking transactions without the need to visit bank branches.

Simply by opening an account at Hadhramout Bank and obtaining its details, you can easily activate your subscription to electronic services.

Hadhramout Bank attaches paramount importance to protecting the privacy of its customers and the confidentiality of their personal and financial information, and considers it an essential part of its commitment to providing secure and reliable banking services.

We confirm that all information collected through the Bank's website or other digital channels is used only for authorized purposes, and in accordance with banking laws and regulations in force in the Republic of Yemen.

1. Complete Confidentiality:

All personal and financial information is stored within secure systems and is not shared except with legally authorized entities or service partners who are bound by agreements with the Bank that ensure complete confidentiality.

2. Limited Use of Information:

Your data is used only to provide banking services, facilitate transaction execution, improve the quality of digital services, and communicate with you when necessary.

3. Technical Protection:

The Bank adopts the latest cybersecurity and encryption systems to protect user data during transmission and storage, including the use of secure communication protocols (SSL), firewalls, and intrusion detection systems.

4. Customer Consent:

No personal data is collected, used, or disclosed without obtaining your consent, except in cases required by law or regulatory authorities.

5. Data Storage:

Data is stored in a secure environment with limited access, and is retained only for the period necessary to provide the service or as required by law.

6. Customer Rights:

The customer has the right to view their updated personal data with the Bank, request its correction or update, or withdraw their consent to its use, through official channels.

7. Information Sharing:

The Bank may share some necessary information with its approved service providers (such as technology companies or payment solution providers), provided this is done in accordance with legally binding agreements that ensure customer privacy protection.

8. Reporting Security Breaches:

In the event of any breach or unauthorized access attempt to information, the Bank takes immediate action to protect customers and reports to the relevant authorities according to approved procedures.